Common Questions - FAQ

Frequently Asked Questions
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I get this error when trying to install: "Extension requires more recent version of Macromedia Extension Manager". What I should do ?

You can download the newest version of the Macromedia Extension Manager here:

I have't received the email with the download link. How can I get it?

The email is sent automatically, please, check your bulk mail folder.

However, you will be redirected to a Download Page after payment, you can download the component from there.

I don't have a credit card, how can I pay ? Are there alternative payment options?

You can upload funds to your Paypal or MoneyBookers account through bank transfer or alternative methods.

If you can't create a Paypal account, then you can use Moneybookers that accepts customers from a wide range of countries.

Are these extensions like Adobe software and other extensions which allow use on a laptop as well as a main computer by the same person?

We offer the extensions as "one time purchase" products.  This means:

1- You can use it on all your computers.

2- You can use the extension on as many websites as you want (no limit), this includes your own websites and websites created by you for other pleople.

3- You can't redistribute the extension.

4- You can't rebrand the product.

I'm getting this error message "It not possible to create data structure.". What is wrong?

Please, change the "Links relative to" setting in Dreamweaver(8 or later). See the image for details.

Can I pay using my credit card ?

Yes, Paypal allows you to pay directly using your credit card. You don't need to create a Paypal account to complete the payment.

On the other hand, MoneyBookers accepts credit cards when uploading funds to your own MoneyBookers account.

Are these extensions MAC compatible ?

Yes, our extensions are tested, approved and published in the Adobe Exchange site by the Adobe Exchange Team. This assures compatibility with most Dreamweaver versions, browsers and platforms.

The only exception is TSMerlin, which is compatible with Dreamweaver in MAC but not with the MAC browsers.
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